I have dealt with my fair share of Tesla service centers and collision centers, both first and third-party. I have owned a Tesla since 2014 so let me tell you, I've see some ****.
With that said, TSK Tesla Service is the absolute best service center I have ever been to in my 12 years of owning a Tesla.
Had a hit and run happen to me, and with the help of some law enforcement, was able to get info from the other side. I came here for a quote and Sam was very helpful in giving me an accurate estimate (it ended up being very close in the end) and also explaining to me the process of the insurance. Had I listened to the law enforcement, I would have been dealing with a much longer case, as Sam recommended I do not get my insurance involved at all and only file with the opposing side.
I dropped off my car in the first week of February and got my car back in the first week of March. Most of the delay had to do with insurance and supplements and adjuster approvals/rejections which opposing insurance kept trying to involve me but Sam was glad to take care of everything when I forwarded the communication to him. I was probably a pain in the butt calling them and asking for an update every week but Sam and Sergei were very awesome people to work with. They were able to provide me a rental for the duration of the repair and it was a equivalent/higher model than my car so that was nice.
On the final day upon pickup, the repair was done perfectly and they also ended up fixing a hinge issue with my trunk that they noticed while working on the car. This was a very pleasant surprise, because since I purchased my current car in 2023, Tesla's official service center has repeatedly told me that there is no hinge issue with my trunk despite me bringing to them multiple times for closure and striker issues. I said NOTHING to TSK about it and yet they noticed and fixed it. That's some stellar service right there, going above and beyond what the expectation was.
Picking up the car, the exterior and interior was all cleaned up very nicely and some light detailing was done. Got some cool merch too from TSK which is always a nice touch. Small things like that show that TSK really does care about their customers. Glad to also hear they are opening up another location in Santa Ana, so I could recommend it to my parents who live closer over there.
Thanks for everything, TSK!
read moreread less